Utility Assist Request Form

If you’re looking to report Dominion Energy Utility Outages, you’re in the right place

The mission of Relay Electric has always been to provide quality work, creative problem-solving solutions, and true support to our clients at a fair price. Dominion Energy recently released mandates stipulating we can no longer report street light outages. However, we’ve come up with a solution where everyone has the opportunity to win. We have made a few changes that allow us to continue to support you.

Here’s How It Works…

  • Copy the list of questions listed on the right.

  • Once you’ve copied the questions, you will hit the orange CLICK HERE button.
    (This will take you to your email program with a pre-addressed Dominion Energy email.)

  • Fill in the Subject line with the words “STREET LIGHT OUTAGES AT <YOUR COMMUNITY NAME>

  • Paste the copied questions into the email and answer the questions.

  • Hit send. The email goes where it needs to and is coming from you.

BAM, your power outages are reported, we’re still honoring the mandates, and you’re not alone…
Win - Win - Win!

QUESTIONS TO COPY…

Your Full Name:

Email:

Contact Phone Number:

Association Name:

Association City, State, Zip: (required)

Association's Manager Name & Company: (required)

Watch Light Acct #: (when applicable)

Dominion Acct #: (when applicable)

Prior Dominion Work Request#: (when applicable)

Problem (please also include street light or watch light pole numbers with nearest street addresses and/or landmarks)

In addition to this revised automated service of DOM Assist

  • We can attend meetings with you on-site as an interpreter to help you understand what is being said and how it will work.

  • We’re a phone call away to help define what your needs are and how those needs can be met.

  • We are able to call in lighting assessments, but not lighting repairs.

  • We are able to call in new service requests.

 And as always, we are happy to educate and train you and your teams in any way you need. We can provide Lunch & Learn sessions and come alongside you to support any of your electrical needs.

 All those years ago, we came up with the DOM Assist name. To fully honor Dominion Energy’s mandates we’ve decided to change the name of this value-added service from DOM Assist to UTILITY Assist. We’re still here. We’re still part of your team. You’re still not alone.

 Thank you and let us know how we can help.